Shawn Achor is the New York Times bestselling author of The Happiness Advantage and Before Happiness. He spent 12 years at Harvard, where he won over a dozen distinguished teaching awards, and has since become one of the world’s leading experts on the connection between happiness and success. His research on happiness made the cover of Harvard Business Review, his TED talk is one of the most popular of all time, and his lecture airing on PBS has been seen by millions.
Tyra Banks is the Supermodel, Super Entrepreneur and Super CEO of our time. As an original Victoria’s Secret angel, the first African-American model to be featured on the cover of Sports Illustrated swimsuit issue, and the creator/executive producer of longest-running fashion-reality show, America’s Next Top Model (ANTM), Tyra has made it her life’s mission to expand the definition of beauty.
Adam leads Marriott’s Customer Experience + Innovation team, responsible for the orchestration of customer strategies across the organization. Adam previously served as Marriott’s Global Talent Officer, where his work in talent management was recognized in academic journals, books, and conferences.
Chief Customer Experience Officer
Marriott International, Inc.
Charlie Herrin serves as EVP of Customer Experience for Comcast Cable, a position he began 2 years ago with the company’s ambitious goals of transforming their company culture and customer experience. Prior to this new endeavor, Charlie served as the company’s head of product development where he launched the X1 entertainment platform.
Executive Vice President, Customer Experience
Noelle has a 25-year background in technology and customer experience. She joined Capital One in 2014, and is responsible for customer experience and operations, including digital channels, design, brand marketing, loss mitigation and horizontal functions like data analytics. She is a member of Capital One’s Executive Committee, a board member of the Capital One Foundation and head of the Women’s Network.
Chief Card Customer Experience Officer
Borge Hald co-founded Medallia with Amy Pressman in 2001. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.
Co-Founder & CEO
As Chief Experience Officer at MGM Resorts International, a $9 billion global hospitality and entertainment company operating over 21 resorts, Lili is responsible for all marketing functions including portfolio brand management, guest experience, advertising, e-commerce, guest insights and strategy, agency, media, loyalty marketing, social and PR.
Chief Experience / Marketing Officer
MGM Resorts International
David Brandon is Chairman and CEO of Toys“R”Us, the world’s largest specialty toy and baby retailer. Brandon joined the iconic brand in 2015 to spearhead the company’s turnaround and growth strategy. He has a proven track record of growing businesses, developing talent and building high-performance cultures to create strong financial value.
Chairman and CEO
Consumer Insights, DirectorRead bio
VP Market Research - Customer EngagementRead bio
Manager Market Research - Customer EngagementRead bio
Denise Lee Yohn
What Great Brands Do
David Julius King III
Director of Diversity and BelongingRead bio
Head of Diversity and InclusionRead bio
Partner Development ManagerRead bio
First Vice PresidentRead bio
Senior Vice President, Resort OperationsRead bio
The Cosmopolitan Las Vegas
Senior Manager, Customer and Agent InsightsRead bio
Lecturer in ManagementRead bio
Senior Vice President Airport Customer Services and CargoRead bio
Delta Air Lines
VP, ImplementationsRead bio
Director of CX Measurement & InsightRead bio
Senior Manager, Social Media Customer StrategyRead bio
Nissan North America
Manager, Financial Advisor ServicesRead bio
Manager, Institutional Investor GroupRead bio
Former General ManagerRead bio
SVP and Head of Client Management for Workplace SolutionsRead bio
MassMutual Financial Group
VP of Operational ExcellenceRead bio
Director of Customer SatisfactionRead bio
Senior Voice of Customer Manager, Customer ExperienceRead bio
Retired VP Global CX, AvnetRead bio
Principal, Pinwheel Partners
Director of Guest RelationsRead bio
Wynn Las Vegas
Executive Advisor, Former Sr. Director, Customer ExperienceRead bio
EVP, Head of Service StrategyRead bio
Director, Voice of the CustomerRead bio
Verizon Enterprise Solutions
Staff Education & Training DirectorRead bio
Vice President Consumer ExperienceRead bio
GM, Medallia DigitalRead bio
Sr. Director, Brand Retail OperationsRead bio
Regional Director, Brand Retail Store OperationsRead bio
VP & Head Global Customer Experience, Digital BankingRead bio
Director of Voice of the CustomerRead bio
SVP Global Customer CareRead bio
SVP and Chief Marketing OfficerRead bio
Verizon Enterprise Solutions
Customer Understanding DirectorRead bio
VP, Customer InsightsRead bio
Former VP, CX - Intuit, SprintRead bio
Senior CX Principal, Medallia
Brian Van Wagener
VP, Strategy & Advanced AnalyticsRead bio
Lead Research ScientistRead bio