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Speakers

Keynote Speakers

  • Shawn Achor is the New York Times bestselling author of The Happiness Advantage and Before Happiness. He spent 12 years at Harvard, where he won over a dozen distinguished teaching awards, and has since become one of the world’s leading experts on the connection between happiness and success. His research on happiness made the cover of Harvard Business Review, his TED talk is one of the most popular of all time, and his lecture airing on PBS has been seen by millions.

    Shawn Achor

    Author
    Before Happiness

  • Tyra Banks is the Supermodel, Super Entrepreneur and Super CEO of our time. As an original Victoria’s Secret angel, the first African-American model to be featured on the cover of Sports Illustrated swimsuit issue, and the creator/executive producer of longest-running fashion-reality show, America’s Next Top Model (ANTM), Tyra has made it her life’s mission to expand the definition of beauty.

    Tyra Banks

    CEO
    Tyra Beauty

  • Adam leads Marriott’s Customer Experience + Innovation team, responsible for the orchestration of customer strategies across the organization. Adam previously served as Marriott’s Global Talent Officer, where his work in talent management was recognized in academic journals, books, and conferences.

    Adam Malamut

    Chief Customer Experience Officer
    Marriott International, Inc.

  • Charlie Herrin serves as EVP of Customer Experience for Comcast Cable, a position he began 2 years ago with the company’s ambitious goals of transforming their company culture and customer experience. Prior to this new endeavor, Charlie served as the company’s head of product development where he launched the X1 entertainment platform.

    Charlie Herrin

    Executive Vice President, Customer Experience
    Comcast Cable

  • Noelle has a 25-year background in technology and customer experience. She joined Capital One in 2014, and is responsible for customer experience and operations, including digital channels, design, brand marketing, loss mitigation and horizontal functions like data analytics. She is a member of Capital One’s Executive Committee, a board member of the Capital One Foundation and head of the Women’s Network.

    Noelle Eder

    Chief Card Customer Experience Officer
    Capital One

  • Borge Hald co-founded Medallia with Amy Pressman in 2001. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.

    Borge Hald

    Co-Founder & CEO
    Medallia

  • As Chief Experience Officer at MGM Resorts International, a $9 billion global hospitality and entertainment company operating over 21 resorts, Lili is responsible for all marketing functions including portfolio brand management, guest experience, advertising, e-commerce, guest insights and strategy, agency, media, loyalty marketing, social and PR.

    Lili Tomovich

    Chief Experience / Marketing Officer
    MGM Resorts International

  • David Brandon is Chairman and CEO of Toys“R”Us, the world’s largest specialty toy and baby retailer. Brandon joined the iconic brand in 2015 to spearhead the company’s turnaround and growth strategy. He has a proven track record of growing businesses, developing talent and building high-performance cultures to create strong financial value.

    Dave Brandon

    Chairman and CEO
    Toys"R"Us