April 12, 2017 at 7:39 pm
Phil is a Managing Director and a leader in Customer Insights & Growth Strategy (CIGS) practice. Phil has over 25 years of strategy consulting experience focused on customer-centered growth strategy and broad-scale business transformation. Phil has led customer experience improvement and transformation across Software, Banking & Payments, Technology, Chemicals, and Telecommunications industries for clients across North America, Europe and Australia. Phil received an MBA from the Yale School of Management with a concentration in Strategy and Finance and a BA in Economics from University of Pennsylvania. Currently, Phil is a member of Yale SOM’s Board of Advisors and has served on numerous educational and social service non-profit boards.