Laurie Melton


March 29, 2019 at 8:15 am


Laurie leads the global NPS program for the Merchant Services division, which operates in 15 countries. Her team is responsible for reinforcing a customer-first mindset among the Merchant-facing teams and delivering seamless execution of a B2B relationship program for businesses that accept American Express. Her team delivers results, trends, best practices, and actionable insights that shape strategy and enable the organization to develop high-impact, data-driven and measurable action plans for improving Merchant satisfaction.


No comments yet. You should be kind and add one!

The comments are closed.