Laurie Melton

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March 29, 2019 at 8:15 am

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Laurie leads the global NPS program for the Merchant Services division, which operates in 15 countries. Her team is responsible for reinforcing a customer-first mindset among the Merchant-facing teams and delivering seamless execution of a B2B relationship program for businesses that accept American Express. Her team delivers results, trends, best practices, and actionable insights that shape strategy and enable the organization to develop high-impact, data-driven and measurable action plans for improving Merchant satisfaction.

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