Elaine Chen


March 19, 2019 at 1:04 pm


Elaine Chen is a Manager on Medallia’s CX Strategy & Insights team, helping companies derive data-driven actionable insights to deliver on customer experience promises and continuously innovate on experience strategies as they scale. Her focus has been in helping companies uncover high impact opportunity areas based on unstructured data and link better customer experiences to key business outcomes through financial linkage and predictive analytics.


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