Experience is Your Competitive Advantage

Main Stage



Mastercast Stage

One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy

Proving the Formula: f(Best CX) = Best EX

Transforming B2B Digital Experiences

Building a Customer-First Program in a Product Innovation Culture

Driving a Culture of Customer Curiosity through Innovation Testing

How a short, modern approach to employee experience can enable innovation and agility

Voice of the Guest – Guiding a Transformative Approach to Guest Experience



Adapting and Innovating in the Midst of Disruption

The Powerful Connection between Client Experience and Employee Experience

Getting the best out of self-service capabilities by training internal Medallia Experts

Segmenting the Guest Journey

How feedback informed the future of We(Work)