Experience is your competitive advantage

Main Stage

Growth Happens with Experience

Medallia Product Vision - From Signals to Action

Medalliaによる継続的な顧客体験改善 (Continuous Customer Experience Improvement with Medallia) (Translation available in EN, KR)

Medallia Talks: Fred Reichheld

Medallia Talks: From Silos to Symbiosis: Breaking Down Barriers to Deliver Amazing Experiences

Medallia Talks - CVS Pharmacy, Inc

De los silos a la simbiosis: Rompiendo barreras para ofrecer experiencias increíbles

Medallia Talks: Visier

South East Asia Customer Experience Perspectives - Part 1 (Translation available in JP, KR)

South East Asia Customer Experience Perspectives - Part 2 (Translation available in JP, KR)

Medallia Contact Center Suite Overview and Demo

Developer Portal - Building Integrations

Medallia Experience Cloud Closing the Loop and Insights Overview and Demo

Medallia Digital Experience Suite Overview and Demo

Medallia Employee Experience Suite Overview and Demo

Medallia Experience Cloud Analytics Overview and Demo

Medallia Experience Cloud Signal Capture Overview and Demo

Medallia Experience Cloud Admin Overview and Demo

Mastercast Stage

Doing it Right: Acting on Customer Feedback to Drive Systemic Change

Hacer las cosas bien: Actuando en función de las opiniones de los clientes para impulsar el cambio sistémico

One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy

One Big Idea, 5 Bigger Slip-ups—Innovation is Never Easy

Proving the Formula: f(Best CX) = Best EX

Proving the Formula: f(Best CX) = Best EX

Transforming B2B Digital Experiences

Transforming B2B Digital Experiences

Building a Customer-First Program in a Product Innovation Culture

Building a Customer-First Program in a Product Innovation Culture - Facebook

Driving a Culture of Customer Curiosity through Innovation Testing

Driving a Culture of Customer Curiosity through Innovation Testing

Secrets From Your Data: Understanding What Customers are Telling You

Secrets From Your Data: Understanding What Customers are Telling You

Follow and Understand the Customer’s Journey!

Seguir y comprender el customer journey

How a short, modern approach to employee experience can enable innovation and agility

How a short, modern approach to employee experience can enable innovation and agility

Voice of the Guest – Guiding a Transformative Approach to Guest Experience

Voice of the Guest – Guiding a Transformative Approach to Guest Experience

MasterCast - Activating Your Organization: Enable Impact Teams to Uncover, Prioritize, and Eliminate Customer Pain Points On A Daily Basis

MasterCast - Activating Your Organization: Enable Impact Teams to Uncover, Prioritize, and Eliminate Customer Pain Points On A Daily Basis

Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth

Don’t Mind Us, We’re Just Customer Obsessed: Transforming CX & Driving Business Growth

Using Video to improve the Customer and Employee Experience

Using Video to improve the Customer and Employee Experience

Signals Here, Signals There, Signals Everywhere

Signals Here, Signals There, Signals Everywhere

You Can’t Win the Game by Looking at the Scoreboard

You Can’t Win the Game by Looking at the Scoreboard

Power Up your CX through Rituals and Ambassadors

Power Up your CX through Rituals and Ambassadors

Building a sustainable, purpose driven CX team

Building a sustainable, purpose driven CX team

Adapting and Innovating in the Midst of Disruption

Adapting and Innovating in the Midst of Disruption

The Powerful Connection between Client Experience and Employee Experience

The Powerful Connection between Client Experience and Employee Experience

Transforming a CX Program: Getting the best out of self-service capabilities by training internal Medallia Experts

Transforming a CX Program: Getting the best out of self-service capabilities by training internal Medallia Experts

Segmenting the Guest Journey

Segmenting the Guest Journey

How feedback informed the future of We(Work)

How feedback informed the future of We(Work)

Anatomy of a Successful CSM

Customer Lifetime Value is a funny metric. Decoding the right formula!

Customer Success Operations: the Driver Behind the Engine

Customer Success. Or Should It Be “Customer’s Success?”

Engineering for Customer Success: Building the Right Platform for Your Frontline Employees

Fast Track to Customer Success Best Practices

Positioning Customer Success as Your “Closer” in Both New and Existing Customer Sales

Positioning Customer Success and Customer Experience to the C-Suite

The Missing Value Equation in Customer Success

The Reverse CSAT: Bringing Human Sentiment into Health Scoring