May 15–16, 2018 | Long Beach, CA

Experience 2018 Pricing

Experience 2018 is your ticket into a community of CX professionals committed to continuously redefining great customer experience. Save big by registering for Experience 2018 with our discounted pricing. Bring members of your team, and you’ll save even more per ticket.


DISCOUNT : Feb 11 - Mar 17

REGULAR : Mar 18 - May 14

U.S. Government Rate Only
Contact [email protected]

For groups of 3+ contact your Medallia representative.
*Pricing includes Customer Day, on Monday, May 14 for Medallia customers only. Registering for OCEM Accelerator Workshop on May 17 adds an extra $450 to conference fees.

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The Long Beach Performing Arts and Convention Center

This year we are hosting Experience 2018 at the Long Beach Performing Arts and Convention Center. Located in the heart of downtown, the Center is within walking distance to first-class accommodations, dining, attractions, sightseeing along picturesque bays and 5 1/2 miles of sandy beach.

Staying in Long Beach

There are six hotels, most within walking distance of the Long Beach Convention Center, where a discounted rate has been negotiated for Experience 2018 attendees.


If you plan to arrive Sunday, May 13, discounted rooms are available only at the Westin Long Beach and Hyatt Regency Long Beach. All other discounted hotel rooms are available beginning Monday, May 14.

If you have registered for the OCEM Accelerator Workshop, we recommend you book your accommodations at the Hyatt Regency Long Beach.

Hotel discounts expire April 23, 2018. After April 23, discounted rooms will be offered on a space available basis.


  1. The Westin Long Beach
    Rate: $239/night
  2. Hyatt Regency Long Beach
    Rate: $239/night
  3. Hyatt Centric The Pike Long Beach
    Rate: $239/night
  4. Hilton Long Beach
    Rate: $219/night
  5. Renaissance Long Beach Hotel
    Rate: $229/night
  6. Courtyard Long Beach Downtown
    Rate: $215/night



When does "discount" pricing expire?

What is included in the cost of my ticket?

Is there a government registration rate?

How do I pay?

What if I would like to register, but need to pay in another form other than a credit card?

What is the cancellation and refund policy?

Can someone take my place if I am unable to attend?

Hotel & Travel

Is my hotel fee included in the conference registration fee?

Are there special conference hotel rates?

How do I book a hotel room for Experience 2018?

Can I make a hotel reservation without a credit card?

What are the hotels cancellation policies?

What if I don't check in on my scheduled arrival date?

Can I transfer my hotel reservations to another attendee?

What is the weather like in Long Beach, CA in May?

Which airport is closest to the Long Beach Convention Center?

Is airfare included in my conference registration?

How do I arrange transportation from the airport to the hotels near the Long Beach Convention Center?

Agenda & Sessions

When can I register for breakout sessions?

Will conference presentations be made available after the event?

Who should I contact if I have special dietary needs or allergies, or require special assistance in any way?

What is the recommended attire for the Experience 2018 Conference?

What if I still have unanswered questions about Experience 2018?