Written on April 26, 2017 at 6:10 pm
The key to competing for a place in customers’ hearts – and their wallets – is great customer experience. Noelle will take you along Capital One’s ongoing journey to create holistic, intuitive and predictive solutions that have the potential to transform customer lives.
Written on April 26, 2017 at 6:09 pm
Any transformation hinges on changes in mindset, approaches to work, and direct engagement with customers to help shape your roadmap. This can be challenging at a company of any size, but even more so in public companies focused on returns and growth. Learn how Comcast is tackling this exciting but difficult challenge…and making progress.
Written on April 26, 2017 at 6:08 pm
Most companies build brands from the outside in…develop a new brand position, push it out to consumers, and then hope they can deliver the brand promise. MGM has turned that approach on its head. Hear how their inside out strategy ensures their brand promise delivery isn’t an empty one, and how the organization is benefiting Continue Reading »
Written on April 26, 2017 at 6:06 pm
Dave Brandon, Chairman & CEO, will discuss the challenges, progress and aspirations of the business turnaround process at Toys“R”Us, Inc. Included will be the unique customer service expectations for the Babies“R”Us and Toys“R”Us brands…and, how Medallia is assisting TRU in their efforts to improve.
Written on April 26, 2017 at 6:05 pm
Written on April 26, 2017 at 5:56 pm
Adam will discuss the extraordinary growth at Marriott International, including the recent acquisition of Starwood Hotels. Hear how Marriott keeps focused on delivering great guest experiences, through a complex integration. Adam will also describe how his organization acts as customer activists advising the global business to drive CX innovation.