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Agenda Guide

Kaleidoscope Sessions
Big idea sessions from executive thought-leaders on broader topics applicable to CX roles across all industries.

Spotlight Breakout Sessions
Designed for CX pros at any point in their journey, offering a closer look into how innovative teams are creating change.

Customer Exchanges
Medallia customers - start your week with discussion groups arranged by industry and hot CX topics led by respective Medallia practice experts.

Networking
Enjoy fine food and drink at the Experience Kick-Start Reception, and at Cocktail Connect. Get reacquainted with colleagues from a previous Experience, and establish new connections with more CX leaders.

Networking Activity
Go beyond the breakouts to bond with your CX colleagues in a fun, casual way. Details to be revealed at the event. Suit up — we'll see you in Belmont Ballroom!

CXtravaganza
Thursday night's event is all about hanging out with your CX colleagues. Enjoy food, drink, entertainment, and just plain fun. Bring your appetite, energy, and your dancing shoes!