Take It All In
Winning companies are in a race to make customer experience their key differentiator. Learn from the world’s leading brands in an inspiring week of problem-solving and exchange designed to redefine your CX journey. Network and strategize with those who speak your language and are committed to making a difference for their customers. Bring your team. Spark conversations. Experience it all.
Shawn Achor is the New York Times bestselling author of The Happiness Advantage and Before Happiness. He spent 12 years at Harvard, where he won over a dozen distinguished teaching awards, and has since become one of the world’s leading experts on the connection between happiness and success. His research on happiness made the cover of Harvard Business Review, his TED talk is one of the most popular of all time, and his lecture airing on PBS has been seen by millions.
Tyra Banks is the Supermodel, Super Entrepreneur and Super CEO of our time. As an original Victoria’s Secret angel, the first African-American model to be featured on the cover of Sports Illustrated swimsuit issue, and the creator/executive producer of longest-running fashion-reality show, America’s Next Top Model (ANTM), Tyra has made it her life’s mission to expand the definition of beauty.
Chief Customer Experience Officer
Marriott International, Inc.
Adam leads Marriott’s Customer Experience + Innovation team, responsible for the orchestration of customer strategies across the organization. Adam previously served as Marriott’s Global Talent Officer, where his work in talent management was recognized in academic journals, books, and conferences.
Executive Vice President, Customer Experience
Charlie Herrin serves as EVP of Customer Experience for Comcast Cable, a position he began 2 years ago with the company’s ambitious goals of transforming their company culture and customer experience. Prior to this new endeavor, Charlie served as the company’s head of product development where he launched the X1 entertainment platform.
Chief Card Customer Experience Officer
Noelle has a 25-year background in technology and customer experience. She joined Capital One in 2014, and is responsible for customer experience and operations, including digital channels, design, brand marketing, loss mitigation and horizontal functions like data analytics. She is a member of Capital One’s Executive Committee, a board member of the Capital One Foundation and head of the Women’s Network.
Co-Founder & CEO
Borge Hald co-founded Medallia with Amy Pressman in 2001. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.
Chief Experience / Marketing Officer
MGM Resorts International
As Chief Experience Officer at MGM Resorts International, a $9 billion global hospitality and entertainment company operating over 21 resorts, Lili is responsible for all marketing functions including portfolio brand management, guest experience, advertising, e-commerce, guest insights and strategy, agency, media, loyalty marketing, social and PR.
Chairman and CEO
David Brandon is Chairman and CEO of Toys“R”Us, the world’s largest specialty toy and baby retailer. Brandon joined the iconic brand in 2015 to spearhead the company’s turnaround and growth strategy. He has a proven track record of growing businesses, developing talent and building high-performance cultures to create strong financial value.
Las Vegas, Nevada, USA
Room booking details provided post registration.
"The most important part of Experience is networking with people in similar roles, learning how they're operationalizing the voice of the customer. It's about learning how to make VoC a central part of what you do each day."
Senior Director, Business Insights
Luxottica Retail Marketing
"Experience is unfettered, uncomplicated, positivity from start to finish, and I love it. The highlights of coming to this event for me are meeting with people who are like-minded and believe there is an opportunity to make a difference, to make the experience of customers better."
Retired Head of Customer Care, Zurich Insurance
Trustee Director, UK 3rd sector organisations
"At Experience, there are always new ideas I have no problem applying to what we’re trying to do at Airbnb. And I hope to give back by telling our story, hoping it can help some of the folks here."
Global Head of CX
"My experience at Experience gave me great context for how to shape our customer journey. It’s incredibly valuable to hear from leaders in the space, and the ability to step outside my day job and spend time with people that could help us make better decisions is really compelling."
VP of Stores
kate spade new york
Monday, April 17
|User Group Networking Event|
Tuesday, April 18
|User Group Meeting||Customer Exchanges||Experience Kick-Start|
Wednesday, April 19
|Keynotes & Breakout Sessions||Breakout Sessions & Networking Activities||Experience Cocktail Connect|
Thursday, April 20
|Keynotes & Breakout Sessions||Breakout Sessions & Keynotes||CXtravaganza|
Friday, April 21
|Breakout Sessions & Concluding Keynotes|
User Group Networking Event
User Group Meeting
Keynotes & Breakout Sessions
Breakout Sessions & Networking Activities
Experience Cocktail Connect
Keynotes & Breakout Sessions
Breakout Sessions & Keynotes
Breakout Sessions & Concluding Keynotes
CONFERENCE PRICING PER PERSON
1-2 team members
3-5 team members
6-9 team members
*Register 3 or more people from the same organization together and the discounted group rate will automatically apply
**For groups of 10+ or more contact [email protected] for team package details.