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Relive the Experience

Conference presentations and recordings now available


Take It All In

Winning companies are in a race to make customer experience their key differentiator. Learn from the world’s leading brands in an inspiring week of problem-solving and exchange designed to redefine your CX journey. Network and strategize with those who speak your language and are committed to making a difference for their customers. Bring your team. Spark conversations. Experience it all.

Featured Speakers

  • Shawn Achor

    Before Happiness

    Shawn Achor is the New York Times bestselling author of The Happiness Advantage and Before Happiness. He spent 12 years at Harvard, where he won multiple distinguished teaching awards, and has since become one of the world’s leading experts on the link between happiness and success. His research on happiness made the cover of Harvard Business Review, his TED talk is one of the most popular of all time, and his lecture airing on PBS has been seen by millions.

  • Tyra Banks

    Tyra Beauty

    Tyra Banks is the Supermodel, Super Entrepreneur and Super CEO of our time. As an original Victoria’s Secret angel, the first African-American model to be featured on the cover of Sports Illustrated swimsuit issue, and the creator/executive producer of longest-running fashion-reality show, America’s Next Top Model (ANTM), Tyra has made it her life’s mission to expand the definition of beauty.

  • Adam Malamut

    Chief Customer Experience Officer
    Marriott International, Inc.

    Adam leads Marriott’s Customer Experience + Innovation team, responsible for the orchestration of customer strategies across the organization. Adam previously served as Marriott’s Global Talent Officer, where his work in talent management was recognized in academic journals, books, and conferences.

  • Charlie Herrin

    Executive Vice President, Customer Experience
    Comcast Cable

    Charlie Herrin serves as EVP of Customer Experience for Comcast Cable, a position he began 2 years ago with the company’s ambitious goals of transforming their company culture and customer experience. Prior to this new endeavor, Charlie served as the company’s head of product development where he launched the X1 entertainment platform.

  • Noelle Eder

    Chief Card Customer Experience Officer
    Capital One

    Noelle has a 25-year background in technology and customer experience. She joined Capital One in 2014, and is responsible for customer experience and operations, including digital channels, design, brand marketing, loss mitigation and horizontal functions like data analytics. She is a member of Capital One’s Executive Committee, a board member of the Capital One Foundation and head of the Women’s Network.

  • Borge Hald

    Co-Founder & CEO

    Borge Hald co-founded Medallia with Amy Pressman in 2001. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.

  • Lili Tomovich

    Chief Experience / Marketing Officer
    MGM Resorts International

    As Chief Experience Officer at MGM Resorts International, a $9 billion global hospitality and entertainment company operating over 21 resorts, Lili is responsible for all marketing functions including portfolio brand management, guest experience, advertising, e-commerce, guest insights and strategy, agency, media, loyalty marketing, social and PR.

  • Dave Brandon

    Chairman and CEO

    David Brandon is Chairman and CEO of Toys“R”Us, the world’s largest specialty toy and baby retailer. Brandon joined the iconic brand in 2015 to spearhead the company’s turnaround and growth strategy. He has a proven track record of growing businesses, developing talent and building high-performance cultures to create strong financial value.

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The Cosmopolitan

Las Vegas, Nevada, USA

Room booking details provided post registration.

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"The most important part of Experience is networking with people in similar roles, learning how they're operationalizing the voice of the customer. It's about learning how to make VoC a central part of what you do each day."


Senior Director, Business Insights
Luxottica Retail Marketing

"Experience is unfettered, uncomplicated, positivity from start to finish, and I love it. The highlights of coming to this event for me are meeting with people who are like-minded and believe there is an opportunity to make a difference, to make the experience of customers better."

Tim Culling

Retired Head of Customer Care, Zurich Insurance
Trustee Director, UK 3rd sector organisations

"At Experience, there are always new ideas I have no problem applying to what we’re trying to do at Airbnb. And I hope to give back by telling our story, hoping it can help some of the folks here."

Aisling Hassell

Global Head of CX

"My experience at Experience gave me great context for how to shape our customer journey. It’s incredibly valuable to hear from leaders in the space, and the ability to step outside my day job and spend time with people that could help us make better decisions is really compelling."

Jenica Myszkowski

VP of Stores
kate spade new york



Pre Conference
Monday, April 17
User Group Networking Event
Tuesday, April 18
User Group Meeting Customer Exchanges Experience Kick-Start
Day 1
Wednesday, April 19
Keynotes & Breakout Sessions Breakout Sessions & Networking Activities Experience Cocktail Connect
Day 2
Thursday, April 20
Keynotes & Breakout Sessions Breakout Sessions & Keynotes CXtravaganza
Day 3
Friday, April 21
Breakout Sessions & Concluding Keynotes

Conference Agenda

Customer-Only Events

See Full Agenda


1-2 team members

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6-9 team members

*Register 3 or more people from the same organization together and the discounted group rate will automatically apply
**For groups of 10+ or more contact [email protected] for team package details.

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