Experience 2018
The CX Conference you don’t want to miss!

May 15-16 Long Beach, CA

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At Experience 2018 you’ll be surrounded by people who win through customer experience. You’ll hear from the world’s leading brands over an inspiring 2 days of intensive problem-solving and exchange. You’ll meet Medallia CX experts in 1:1s to demo the latest technology available and attend keynotes and breakout sessions led by thought-leaders. You’ll rethink, reimagine and redefine your CX strategy and programs. It’s how you’ll win with customers faster in 2018. Let’s go.

Featured Speakers

  • Theresa McLaughlin, TD Bank Group

    Global Chief Marketing Officer

    Theresa is a high-energy international marketing executive with a passion for the customer and creating high performance teams. Theresa is passionate about driving change to create personalized, connected, human experiences for customers in a digital age and has won numerous awards including American Banker’s Top 25 women to watch.

  • Jason Mock, Bank of America

    SVP, Preferred & Small Business Client Services Executive

    Jason leads a team of 3000, executing Bank of America’s client services and fraud operations divisions. He oversees client experience strategy, fraud protection, and operational excellence at 10 sites across the US. Jason is a graduate of the US Air Force Academy and has his MBA from the University of Arizona.

  • Tracey D. Brown, Sam's Club

    Sr. VP of Operations and Chief Experience Officer, Sam's Club

    With more than 25 years of experience in driving global business growth, leveraging data to connect consumers with brands, and creating omni-channel experiences to escalate customer loyalty, Tracey is now responsible for the Operations Transformation of Sam’s Club, and for bringing to life the best shopping experiences for our members.

  • Rachel Botsman,

    Author & Visiting Lecturer, University of Oxford

    Rachel writes of and researches how technology is transforming trust. Her 2nd book, Who Can You Trust?, explains the revolutionary shift in trust from institutions to individuals. Her TED talks have received 3.5M views. She has been recognized as a Young Global Leader by the World Economic Forum and Top 50 Thought Leader by Thinkers50.

  • Jennifer Dulski, Facebook

    Head of Groups & Community

    Jennifer leads Groups & Community at Facebook, central to the company’s new mission to bring the world closer together. Prior to Facebook, Jennifer was President & COO of Change.org, a social impact company. She was previously a startup CEO and held executive roles at Yahoo! and Google. Her first book, Purposeful, will be published by Penguin Portfolio in May of 2018.

  • Tiffani Bova, Salesforce

    Global Customer Growth and Innovation Analyst

    Tiffani was recognized in 2014 as one of the most Powerful and Influential Women in California by the National Diversity Council, Top 50 Marketing Thought Leaders by Brand Quarterly Magazine in 2016, and a Top Sales Influencer on LinkedIn. She is known for her cutting-edge analysis and skill at inventing bold strategies for growth and customer success.

  • Borge Hald, Medallia

    Co-Founder & CEO

    Borge Hald co-founded Medallia with Amy Pressman in 2001. Before starting Medallia, Borge led strategy and operational improvement projects for the Boston Consulting Group. Prior to this, he worked at Morgan Stanley as an associate, at P&G as a financial analyst, and served as a lieutenant in the Norwegian Air Force.

The Long Beach Convention Center
Long Beach, California, USA

Hotel room booking details provided on this site and post registration.

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Fantastic conference! Not only were the speakers, the content and the topics spot on, your team was like a large extended family going above and beyond delivering an amazing CX experience.”

Kiran Uppuluri

SVP, Head of Segment and Channel Experience at Citizens Bank
Citizens Bank

Experience is where you see how companies connect the enterprise-level vision of CX to the ground-level actions that determine CX. Here you will learn, be inspired, make connections, and most of all you will evolve your thinking about CX management.”

Blair McHaney


Experience has an amazing and very dynamic atmosphere. It is a great place to get to know your Medallia team better and meet some really seasoned customers who run multi-market Medallia programs. Where else in the world could I do this?”

Anna Uskova

Implementation Project Manager

Customer Day
Monday, May 14
  Day 1
Tuesday, May 15
  Day 2
Wednesday, May 16
  OCEM Day
Thursday, May 17

Customer User Group   Keynotes   Keynotes   OCEM Accelerator Workshop*

Customer Industry Exchanges   Breakouts   Breakouts   OCEM Accelerator Workshop*

  Networking Reception   Experience Bash  

Customer-Only Events

Conference Agenda


* Operational CEM Accelerator Workshop not included in conference pricing.


Early Bird: Nov 1–Feb 10

Discount: Feb 11–Mar 17

Regular: Mar 18–May 14

For groups of 3+ contact your Medallia representative.
Please contact [email protected] for government rate information.
**Pricing includes Customer Day, Monday, May 14 for Medallia customers only. Pricing does not include registration fees for the Operational CEM Accelerator Workshop on Thursday, May 17. Add $450 per person for workshop registration. (Regular price $500)

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