Experience 2018
The CX Conference you don’t want to miss!

May 15-16 Long Beach, CA

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At Experience 2018 you’ll be surrounded by people who win through customer experience. You’ll hear from the world’s leading brands over an inspiring 2 days of intensive problem-solving and exchange. You’ll meet Medallia CX experts in 1:1s to demo the latest technology available and attend keynotes and breakout sessions led by thought-leaders. You’ll rethink, reimagine and redefine your CX strategy and programs. It’s how you’ll win with customers faster in 2018. Let’s go.

Learn From These Leading Brands


Featured Speakers

  • Avinash Kaushik

    Author & Digital Marketing Evangelist at Google,

    Through his blog and best-selling books, Avinash is a recognized authority on how executive teams can leverage digital platforms and data to out-innovate their competitors and achieve superior financial results. He puts frameworks around the often frenetic digital world, and combines that with the idea that investing in talented people is key to long-term success.

  • Tracey D. Brown

    Sr. VP of Operations and Chief Experience Officer,
    Sam's Club

    With more than 25 years of experience in driving global business growth, leveraging data to connect consumers with brands, and creating omni-channel experiences to escalate customer loyalty, Tracey is now responsible for the Operations Transformation of Sam's Club, and for bringing to life the best shopping experiences for our members.

  • Krish Mantripragada

    Chief Product Officer,

    Krish joined Medallia in 2016, bringing a deep background in data, analytics, enterprise software, and SaaS into his role as Chief Product Officer. Most recently he worked at First Data, a global commerce SaaS company, where he built their Information & Analytics Solution from scratch. Prior to First Data, he worked at SAP for almost eight years in increasingly senior product roles.

See All Speakers »


Experience is where you see how companies connect the enterprise-level vision of CX to the ground-level actions that determine CX. Here you will learn, be inspired, make connections, and most of all you will evolve your thinking about CX management.”

Blair McHaney


Experience has an amazing and very dynamic atmosphere. It is a great place to get to know your Medallia team better and meet some really seasoned customers who run multi-market Medallia programs. Where else in the world could I do this?”

Anna Uskova

Implementation Project Manager

Agenda at a Glance

Customer Day
Monday, May 14
  Day 1
Tuesday, May 15
  Day 2
Wednesday, May 16
  OCEM Day
Thursday, May 17

Customer User Group
  Keynotes   Keynotes   OCEM Accelerator Workshop*

Customer Industry Exchanges   Breakouts   Breakouts   OCEM Accelerator Workshop*

  Networking Reception   Experience Bash  

Customer-Only Events

Conference Agenda


* Operational CEM Accelerator Workshop not included in conference pricing.

Breakout Track Themes

Demonstrating CX Impact

Explore CX case studies that center on growth strategies—acquiring new customers, retaining customers (reducing churn), upselling to existing customers and increasing operational efficiencies—all linked to bottom-line impact.

Evolving CX Programs

Explore new ways to improve your CX programs, such as capturing new sources of feedback data, integrating CX data with other systems, and using feedback to create more personalized customer experiences.

Inspiring CX Innovation

Discover CX program innovations and the technology driving them, with real life examples from leaders in the space.

Driving Culture & Accountability

Hear from CX leaders as they share their success stories and learnings specific to building a customer-centric culture and embedding a robust process to ensure CX accountability.

See Agenda


Discount: Feb 11–Mar 17

Regular: Mar 18–May 14

U.S. Government Rate Only

Contact [email protected]

For groups of 3+ contact your Medallia representative.
*Pricing includes Customer Day, on Monday, May 14 for Medallia customers only. Registering for OCEM Accelerator Workshop on May 17 adds an extra $450 to conference fees.

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