Forrester Research Names Medallia a Leader in EFM Satisfaction and Loyalty Solutions.

Forrester applied a list of 75 criteria to the six major EFM Satisfaction and Loyalty providers; Medallia was named a Leader in this first-ever Enterprise Feedback Management Wave™. Forrester explains that Medallia, "has a clear focus on internal innovation... [and] a compelling long-term vision in which it unifies customer data from a variety of sources... the highest scores in our evaluation for usability, client satisfaction and client retention."

Download the complete report to see why Medallia is a leader.

LEADING COMPANIES CHOOSE MEDALLIA'S PROVEN CUSTOMER EXPERIENCE MANAGEMENT SOLUTIONS

SINCE OUR FIRST IMPLEMENTATION IN 2001, OUR CUSTOMERS ARE EXPERIENCING EXTRAORDINARY RESULTS:

Up to 50% in costs savings over outsourced market research
$25MM in incremental revenue by repairing at-risk customer relationships
Average satisfaction scores of 8.5 out of 10, with NPS of 50
Up to 80% employee adoption to empower staff and management to optimize customer service

Download Forrester Wave™: EFM Satisfaction and Loyalty Solutions, Q3 2011

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ABOUT MEDALLIA

Medallia, the global leader in SaaS customer experience and enterprise feedback management, provides solutions to Global 2000 companies. More than 50,000 businesses and business units around the world use the Medallia system to track customer satisfaction. Medallia's solutions enable companies to gather, monitor and act on feedback from customers, partners and employees. Customers include global financial services, retail, high-tech, business-to-business, and hotel companies. The company is headquartered in Palo Alto.