DATE: Tuesday, July 2, 2013
TIME: 3pm GMT / 4pm BST / 8am PT
DURATION: 60 minutes
Using Customer Feedback to Refine the Customer Experience
Join Medallia’s Director of Product Marketing, Sam Keninger, for a discussion of on how some of the best companies in the world operationalize customer feedback to relentlessly improve the customer experience. The case studies presented will include some of the world's biggest brands across different industries. The webinar will also include a Medallia product demonstration and opportunity for open discussion.
In the Webinar, you will:
The secret of some of the most successful and enduring brands is great customer experiences that delight. While customer feedback is a key barometer of a company's health, many companies lack the infrastructure, processes and culture to identify the levers to pull. That's what Medallia aims to do with customer experience management (CEM). We turn customer feedback into real time actionable insights that could be used by the entire organization. Companies can rescue at risk customers, facilitate increased word of mouth from customer fans, and identify the innovations a company's customers value most. Our SaaS solutions make customer experience transparent, defeats data silos, and engages everyone in a relentless effort to improve. We work with world's most admired brands in financial services, retail, high-tech, business-to-business and hospitality. For more information, please visit Medallia's Resource Center.