VIRTUAL BOOK CLUB: THE ULTIMATE QUESTION 2.0



LIVE WEBINAR
DATE: Thursday, June 7, 2012
TIME: 10:00 am PT
DURATION: 1 hour

Thousands of companies around the world use “The Ultimate Question” and Net Promoter Score (NPS) to measure their customer experience. Medallia will host a live virtual book club with Fred Reichheld and Rob Markey, authors of “The Ultimate Question 2.0.”

Join this private session to get your questions about the book and about NPS answered by the experts. You will learn:

  • The primary benefits of adopting “The Ultimate Question”
  • Specific NPS best practices that you can put to immediate use
  • Methods you can use to calculate the business impact of NPS and your CX programs

FEATURED SPEAKERS:

Rob Markey

Rob Markey
 Global Head of Customer Strategy Practice
Bain & Company, Inc.

Fred Reichheld

Fred Reichheld
Bain Fellow and founder of
Bain & Company’s Loyalty Practice

 

 

 

 

 

 

 



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